Shipping &
delivery.

The destinations we currently ship to are the ones offered at checkout. Enter your address and every available delivery option for your country appears, with its price, before you pay. If your country is not listed, write to us at our contact page and we will tell you whether we can arrange something.

Orders are picked and packed on working days. Pieces are folded in tissue and sent in protective packaging, because white cloth shows everything.

You will receive an email confirming your order, and a second one when it is dispatched. Where the delivery service includes tracking, the tracking details are in that second email.

Delivery charges and estimated delivery times depend on the service you choose and where your order is going. Both are shown at checkout before you confirm and pay — there is never a charge added afterwards.

Delivery estimates are estimates, not guarantees, as the final leg is in the carrier's hands. Whatever the estimate, we will deliver your order within 30 days of the contract being formed unless we have agreed something different with you.

Orders sent outside the UK may attract import duty, local taxes or a customs handling fee on arrival. These are set by the destination country, are not included in the price you pay us, and are the recipient's responsibility.

Customs clearance can add time that is outside our control, and a parcel refused at customs may be returned to us or destroyed by the carrier.

Check the tracking first, and with anyone else at your address or a neighbour. If the estimated date has passed with no sign of it, contact us at our contact page with your order number and we will chase the carrier.

If a piece arrives damaged, send us a photograph as soon as you can. Goods travel at our risk until they are delivered to you, so a parcel lost or damaged in transit is ours to put right, not yours.

We send to the address you give us at checkout, so please check it before confirming. If you spot a mistake, contact us immediately — we can usually correct it before dispatch, but not after.

You have 14 days from receiving your order to change your mind, and 14 more to send the pieces back. The full terms — including how refunds are paid, who pays return postage and what happens with a faulty piece — are on our Returns & refunds page.